Refund /Return Policy

At Attitude Spices, customer satisfaction is our top priority. We take great care in delivering premium quality spices to your doorstep. However, if you are not completely satisfied with your purchase due to any valid reason, please review our refund policy below.

1. Eligibility for Return

A refund will be considered only under the following conditions:

•    • You received a damaged, defective, or wrong product.
•    • Your order was incomplete or missing items.
•    • The product is expired at the time of delivery.
•    •Your return request will be initiated, and eligible refund will be processed within 10 – 15 business days.

2. Refund Request Process

To request a refund, please follow these steps:

•    • Contact us within 24 hours of receiving the order at customercare@greyforce.in or call our toll-free number 1800 180 5505.
•    • Provide the order number, issue details, and clear images of the product showing the defect/damage.
•    • Once we verify the issue, we will initiate the refund process.

3. Refund Mode & Timeline

•    • Refunds will be processed only to the original payment method used during the purchase.
•    • Once approved, the refund will be credited within 7-10 business days.
•    • If you do not receive the refund within the mentioned timeframe, please contact us for assistance.

4. Non-Refundable Cases

•    • If the product has been opened, used, or tampered with.
•    • If the complaint is raised after 24 hours of delivery.
•    • If the return request is due to a change of mind or personal preference.
•    • Orders placed under promotional offers or discounts may not be eligible for a refund unless the product is damaged or defective.

5. Order Cancellation Policy

•    • Orders can be cancelled within 12 hours of placing them.
•    • Once the order is shipped, cancellation requests will not be accepted.

6. Exchange Policy

•    • Currently, we do not offer product exchanges. If your order qualifies, we will provide a refund instead.
•    • For any further assistance, reach out to us :
• 📧 Email: customercare@greyforce.in
• 📞 Toll-Free Number: 1800 180 5505
Thank you for choosing Attitude Spices. We are committed to delivering the best quality spices to you!